Q: Can I check-in before check-in time?
A: Yes, the earliest hour for Check-in is 11:00 and may be ordered for an additional fee of JPY1,000- (incl. VAT) for each hour
*Depending on the situation of housekeeping, we may ask you to wait until room is ready.
Q: Is it possible to check-in before 11:00 am?
A: For Check-in before 11:00, reservation should be made also for the previous day.
Q: Can I extend my stay after the check-out time?
A: Yes, Check-out time may be extended until 14:00 for for JPY1,000- (incl. VAT) each hour after 11:00 (12:00 if Richmond
member). Should you request Check-out after 14:00, the amount for the following day would be required.
Q: Can I leave my baggage before checking in or after checking out?
A: Yes, luggage may be stored at hotel either before and after stay. Please feel free to ask our Front Officers.
Q: Can I send my baggage in advance?
A: Yes, you can. Please send it to the following address.
Address: 970 Hanasaki-cho, Narita-shi, Chiba prefecture, 286-0033 Japan (Richmond Hotel Narita)
*Make sure that the Guest name and the period of stay must be mentioned on delivery slip.
*All transportation costs must be paid by guest in advance.
*Post requiring huge space in refrigerator or freezer, can not be accepted.
Q: May I make reservation for shuttle bus to Narita airport before check-in?
A: Prior reservations for shuttle bus can not be made. Please request reservation when Check-in or during stay.
Q: Please let me know the Deperture time of a shuttle bus from Hotel to Narita airport.
A: Busses from Hotel to Narita airport are departing at 6:40/7:40/8:40/9:40/10:40.
Q: I would like to know if you have shuttle bus pick-up service at Narita airport?
A: Yes, we do. The departing time from Terminal 1 and Terminal 2 are as follows:
Terminal 2(No.31B bus stop on the arrival floor)-- 15:35/16:35/17:45/19:05/20:05
Terminal 1(No.16 bus stop on the arrival floor)---- 15:45/16:45/17:55/19:15/20:15
*Please make sure to be at bus stop 5 minutes prior to departure time.
Q: How can I access Richmond hotel from Narita airport without using shuttle bus service?
A: Taxis from airport will take approximately 20 minutes and JPY3,500- to our hotel.
Local trains of JR or Keisei are operating to Narita (city) station, hotel is located in 5 minutes walking distance of either station.
Q: Can I park my motorcycle?
A: We do not provide any parking facilities for motorcycles.
Q: Do you have a public bath, a meeting room or a fitness club?
A: We do not provide any of these facilities.
Q: Can children stay for free?
A: Infants or children below 12 years may share bed with parents without being asked for additional charge.
*We do accept 1 child per the number of beds in the booked room.
Q: Can you prepare a baby crib?
A: Baby crib may be requested at reception or by contacting in advance.
*Please understand that the number of cribs is limited.